Processing time: orders are processed within 1–3 business days.
Delivery time (United States): 6–12 business days with tracked shipping. You'll receive a tracking number by email as soon as your order ships.
Shipping cost: free standard shipping on all orders.
Order tracking: use the tracking link in your shipping confirmation email. Tracking can take 2–3 days to activate.
Questions? Contact us at support@zenpaw.shop.
Last updated: January 1, 2026
This store is operated by [Your LLC Name, LLC] ("ZenPaw," "we," "us"), a limited liability company organized in [State], United States. Contact: support@zenpaw.com.
You must be at least 18 years old (or the age of majority in your state) and able to form a binding contract to purchase from this site.
We describe and price our products as accurately as possible. Prices are in U.S. dollars and may change at any time, but your order is charged at the price shown when you check out. Product photos are representative; minor variations may occur. We reserve the right to limit quantities, correct errors, and refuse or cancel any order, including after it has been submitted.
Payment is processed securely by our third-party payment providers (including Shopify Payments, PayPal, and buy-now-pay-later providers such as Shop Pay Installments, Afterpay, and Klarna). We do not store your full card details. Your order is confirmed once payment is authorized.
Shipping is covered by our Shipping Policy and returns/refunds by our Refund Policy, both incorporated into these Terms.
ZenPaw includes a 1-year limited warranty against manufacturing defects (your sole remedy being repair, replacement, or refund at our discretion). Except for that warranty and any rights you have under applicable law, the product is provided "as is," and to the fullest extent permitted by law we disclaim all other warranties, express or implied, including merchantability and fitness for a particular purpose. ZenPaw is a grooming accessory and not a medical or veterinary device.
To the fullest extent permitted by law, our total liability for any claim relating to a product or these Terms is limited to the amount you paid for the product. We are not liable for indirect, incidental, or consequential damages.
These Terms are governed by the laws of the State of [State], without regard to conflict-of-laws rules. Any dispute will be resolved in the state or federal courts located in [County/State], unless your state's consumer-protection law provides otherwise.
We may update these Terms from time to time. The "last updated" date reflects the latest version, which applies to orders placed after it is posted.
Last updated: January 1, 2026
We do not collect or store full payment-card numbers — those are handled by our PCI-compliant payment processors.
To process and ship orders, provide support, prevent fraud, send marketing (with your consent), comply with legal obligations, and improve our products and site.
We do not sell your information for money. However, like most online stores, we use advertising and analytics tools (for example, Meta Pixel, Google, and TikTok) that may involve "sharing" personal information for cross-context behavioral advertising under California law. You can opt out at any time (see "Your Privacy Choices" below).
Depending on your state, you may have the right to: know/access the data we hold, request deletion, request correction, opt out of sale/sharing and targeted advertising, limit use of sensitive data, and not be discriminated against for exercising these rights.
To opt out of the sale/sharing of your personal information for targeted advertising, email privacy@zenpaw.com (or use our preferences tool when enabled). We also honor Global Privacy Control (GPC) browser signals as a valid opt-out request.
We use essential cookies (cart, checkout, security) and, with the ability to opt out, analytics/advertising cookies. U.S. visitors can opt out via the methods above or your browser settings; opting out of non-essential cookies does not affect your ability to shop.
We keep order data as long as needed for the purposes above and to meet legal/tax obligations. We share data only with service providers (payment, shipping, hosting, email, analytics) under appropriate safeguards. We do not sell your data to third parties for their own marketing.
Questions or requests: privacy@zenpaw.com. We provide at least two ways to submit a request (email and a contact form) and respond within the timeframes required by law.
You have 30 days from delivery to request a return for a refund.
Because this is a grooming product, returned items should be clean and include the original accessories (USB-C cable, guide) and packaging where possible. Items damaged by misuse may not be eligible.
If your item arrives defective, damaged, or incorrect, we cover return shipping and will replace it or refund you in full — your choice. Your ZenPaw is also covered by a 1-year warranty against manufacturing defects.
We ship orders within the time stated at checkout (and in any case promptly). If we can't ship on time, we'll notify you, give a revised date, and offer the option to cancel for a full refund, consistent with the FTC Mail, Internet, or Telephone Order Merchandise Rule.
Questions about a return: support@zenpaw.com — replies within 24 business hours.
Orders are processed and shipped within 24 hours on business days. Orders placed on weekends or holidays ship the next business day.
We currently ship within the United States (including AK & HI; remote areas may take a little longer).
Delivery estimates are not guaranteed and can be affected by carriers, weather, or peak seasons. If we expect a significant delay in shipping your order, we'll contact you and offer the option to cancel for a full refund.
If your package is lost or arrives damaged, contact support@zenpaw.com and we'll make it right.
ZenPaw is committed to making our website accessible to everyone, including people with disabilities. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
We continually work to improve the accessibility of our site — including keyboard navigation, screen-reader support, alt text on images, sufficient color contrast, and an accessible checkout flow.
If you encounter any difficulty using our site, or have suggestions, please email support@zenpaw.com and we'll assist you and work to fix the issue promptly.
Email: support@zenpaw.com
Hours: Mon–Sat · 9am–6pm ET · Replies within 24 business hours
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